| chat.freenode.net #tryton log beginning Wed Jan 27 00:00:02 CET 2010 |
| -!- ikks(n=ikks@190.158.102.38) has joined #tryton | 01:48 |
| -!- FWiesing(n=FWiesing@194-208-185-012.tele.net) has joined #tryton | 02:50 |
| -!- vengfulsquirrel(n=ian@c-69-181-194-95.hsd1.ca.comcast.net) has joined #tryton | 03:28 |
| -!- yangoon(n=mathiasb@p549F4796.dip.t-dialin.net) has joined #tryton | 05:19 |
| -!- Timitos(n=timitos@88.217.184.172) has joined #tryton | 07:42 |
| -!- sharoon(n=sharoont@host217-39-8-243.in-addr.btopenworld.com) has joined #tryton | 08:07 |
| -!- cedk(n=ced@gentoo/developer/cedk) has joined #tryton | 08:30 |
| -!- sharoon1(n=sharoont@host86-189-2-35.range86-189.btcentralplus.com) has joined #tryton | 08:59 |
| -!- sharoon(n=sharoont@92.26.82.66) has joined #tryton | 09:45 |
| -!- enlightx(n=enlightx@host204-70-dynamic.1-79-r.retail.telecomitalia.it) has joined #tryton | 10:05 |
| sharoon | cedk: i finally managed the py2exe |
|---|
| sharoon | cedk: what is the file that becomes the redistributable? |
|---|
| sharoon | cedk: what is the package i got to release? |
|---|
| cedk | sharoon: it must generate a tryton-1.5.0-setup.exe | 10:18 |
|---|
| sharoon | cedk: it is not generating :( |
|---|
| sharoon | cedk: i am trying to generate one from the trunk, i managed to install all the windows binaries | 10:19 |
|---|
| sharoon | cedk: can you try with your trunk version if its happening/ |
|---|
| sharoon | ? |
|---|
| cedk | sharoon: did you run python setup.py py2exe ? |
|---|
| sharoon | cedk: using python2.5 yes |
|---|
| cedk | sharoon: it works | 10:22 |
|---|
| sharoon | cedk: thats interesting, but my py2exe completes but there is a message:The following modules appear to be missing | 10:23 |
|---|
| sharoon | ['email.Generator', 'email.Iterators', 'email.Utils', 'gdk', 'gtkspell', 'igemac |
|---|
| sharoon | integration', 'json', 'ltihooks', 'resource', 'simplejson', 'ssl', 'win32api', ' |
|---|
| sharoon | win32con', 'win32pipe'] |
|---|
| cedk | sharoon: did you have NSIS? | 10:27 |
|---|
| cedk | sharoon: did tryton work with python? |
|---|
| sharoon | checking |
|---|
| sharoon | cedk: tryton works | 10:29 |
|---|
| sharoon | cedk: now i get the problem | 10:32 |
|---|
| sharoon | cedk: how do i specify VERSION? |
|---|
| cedk | sharoon: don't understand | 10:34 |
|---|
| sharoon | cedk: Missing VERSION! Specify it with '/DVERSION=<VERSION>'" |
|---|
| cedk | sharoon: use setup.py py2exe |
|---|
| cedk | sharoon: it does all |
|---|
| sharoon | cedk: i ran setup.py py2exe again | 10:36 |
|---|
| sharoon | cedk: it creates dist & build |
|---|
| sharoon | cedk: dist has a tryton.exe |
|---|
| sharoon | cedk: it doesnt run though | 10:37 |
|---|
| sharoon | cedk: any ideas? | 10:40 |
|---|
| -!- cedk(n=ced@gentoo/developer/cedk) has joined #tryton | 10:44 |
| -!- elver(n=elver@213-35-213-182-dsl.trt.estpak.ee) has joined #tryton | 10:45 |
| -!- enlightx(n=enlightx@host204-70-dynamic.1-79-r.retail.telecomitalia.it) has joined #tryton | 10:46 |
| sharoon | cedk: the issue is NSIS is not there in the os.environ path | 10:54 |
|---|
| sharoon | cedk: grr!!!! finally made the installer and it installs but the tryton client doesnt open | 10:59 |
|---|
| sharoon | Hi guys, now i need to build a Real CRM: and a support ticket system | 11:09 |
|---|
| sharoon | anybody willing to be part of design? |
|---|
| yangoon | sharoon: hi | 11:12 |
|---|
| sharoon | yangoon: hi |
|---|
| yangoon | states the way you did seem ok to me | 11:13 |
|---|
| sharoon | yangoon: cheers !! :-) |
|---|
| sharoon | yangoon: did u use the module? | 11:14 |
|---|
| yangoon | its a design question to use more generic ones, but its not decisive |
|---|
| yangoon | sharoon: no time to test it yet, no |
|---|
| sharoon | yangoon: ok |
|---|
| yangoon | one little issue nevertheless about the model | 11:15 |
|---|
| sharoon | yangoon: please |
|---|
| sharoon | yangoon: anything major? |
|---|
| yangoon | If ever possible I would use one model name for a model, not a mixture | 11:16 |
|---|
| yangoon | there are very reare cases, where objects are really related like projects/tasks and you can change one into the other |
|---|
| yangoon | but leads/opportunities for me is different | 11:17 |
|---|
| yangoon | I understand sales opportunities as a subset of generic leads |
|---|
| yangoon | the model for me is clearly (sale) opportunity |
|---|
| yangoon | lead being a state used inside the model | 11:18 |
|---|
| yangoon | if it is necessary to use mixed names for a modle, this can be a sign of poor modelling | 11:19 |
|---|
| sharoon | yangoon: :-) |
|---|
| sharoon | yangoon: i fixed it according to your comment |
|---|
| yangoon | sharoon: ah, I will have to look first:) |
|---|
| sharoon | yangoon: http://codereview.appspot.com/195047/patch/29/31 | 11:20 |
|---|
| yangoon | talking without looking is sometimes a sign of being not up-to-date;) |
|---|
| sharoon | yangoon: no problem. That was updated based on your comment anyway.... so any comments abt the ticket system? | 11:22 |
|---|
| yangoon | sharoon: I am interested anyway, but lack of time |
|---|
| sharoon | yangoon: I will propose a blueprint and then we can discuss | 11:23 |
|---|
| yangoon | you get more input if you make first a rather detailed blueprint |
|---|
| sharoon | yangoon: same here! |
|---|
| yangoon | yes, great |
|---|
| sharoon | udono: thanks | 11:54 |
|---|
| -!- bechamel(n=user@ced.homedns.org) has joined #tryton | 12:00 |
| sharoon | cedk: bechamel: yangoon: udono: http://code.google.com/p/tryton/wiki/support_system | 12:38 |
|---|
| cedk | sharoon: add your pages on http://code.google.com/p/tryton/wiki/TableOfContents | 12:39 |
|---|
| sharoon | cedk: done | 12:44 |
|---|
| cedk | sharoon: also for opportunity |
|---|
| sharoon | cedk: opportunity looks old? | 12:45 |
|---|
| sharoon | cedk: since its implemented shall it be a tutorial? |
|---|
| sharoon | cedk: any thoughts? |
|---|
| cedk | sharoon: doc should go into the module |
|---|
| sharoon | cedk: ok | 12:46 |
|---|
| sharoon | cedk: bechamel: any thoughts about the blueprint?? | 12:51 |
|---|
| cedk | sharoon: not yet readed | 12:52 |
|---|
| sharoon | ok | 12:53 |
|---|
| -!- ikks(n=ikks@190.158.112.196) has joined #tryton | 13:17 |
| -!- tekknokrat(n=gthieleb@dslb-088-075-237-170.pools.arcor-ip.net) has joined #tryton | 13:59 |
| -!- enlightx(n=enlightx@static-217-133-61-144.clienti.tiscali.it) has joined #tryton | 14:20 |
| -!- woakas(n=woakas@190.144.69.234) has joined #tryton | 14:48 |
| -!- cedric_b(n=cedric@ANantes-158-1-25-60.w86-195.abo.wanadoo.fr) has joined #tryton | 15:04 |
| -!- cedric_b_(n=cedric@ANantes-158-1-102-229.w86-199.abo.wanadoo.fr) has joined #tryton | 15:36 |
| bechamel | sharoon: about the support blueprint : the fields described under "queue" define a team not a queue (if i understand correctly) | 15:37 |
|---|
| sharoon | bechamel: yes, its a team, but called a queue because normally companies organise them as queues. |
|---|
| sharoon | bechamel: in future when its linked to an email it becomes a real queue | 15:38 |
|---|
| sharoon | bechamel: thoughts? |
|---|
| bechamel | sharoon: are you sure ? for me queue evoke a list of tickets more than peoples responsible to handle them | 15:39 |
|---|
| sharoon | bechamel: i referred to two support systems and both had this name |
|---|
| sharoon | bechamel: can you help with a better name? |
|---|
| -!- enlightx(n=enlightx@static-217-133-61-144.clienti.tiscali.it) has joined #tryton | 15:40 |
| bechamel | sharoon: not better than team atm, but let me read the rest maybe it will be more clear for me | 15:41 |
|---|
| sharoon | bechamel: sure |
|---|
| bechamel | sharoon: I don't understand what is the follow up, when is it used ? | 15:47 |
|---|
| sharoon | bechamel: for each ticket, you follow up right eg:https://bugs.launchpad.net/poweremail/+bug/495474 all the comments are followups | 15:48 |
|---|
| bechamel | sharoon: ok | 15:49 |
|---|
| bechamel | sharoon: how will be used the escalated boolean if there is two level of escalation (or at least 3 queue)? | 15:51 |
|---|
| sharoon | bechamel: escalation can be done only by button. when somebody clicks escalate, it automatically shifts to an upper level queue and the escalate is flagged true | 15:52 |
|---|
| -!- paepke(n=paepke@p4FEB1820.dip0.t-ipconnect.de) has joined #tryton | 16:07 |
| bechamel | afk | 16:11 |
|---|
| -!- cedk(n=ced@gentoo/developer/cedk) has joined #tryton | 16:29 |
| sharoon | bechamel: cedk: i am getting an err Calling method fields_view_get on model support.ticket.history.lines is not allowed! | 16:32 |
|---|
| sharoon | what can be the reason? | 16:33 |
|---|
| cedk | sharoon: is it a ModelView | 16:36 |
|---|
| sharoon | cedk: thanks it did not inherit modelview |
|---|
| -!- cedric_b(n=cedric@ANantes-158-1-102-229.w86-199.abo.wanadoo.fr) has joined #tryton | 16:51 |
| -!- mourad(n=chatzill@wana-179-245-12-196.wanamaroc.com) has joined #tryton | 17:00 |
| -!- ovnicraft(n=ovnicraf@corp-190-12-31-106-cue.puntonet.ec) has joined #tryton | 18:13 |
| -!- mourad(n=chatzill@wana-179-245-12-196.wanamaroc.com) has joined #tryton | 18:22 |
| -!- mourad(n=chatzill@wana-179-245-12-196.wanamaroc.com) has left #tryton | 18:42 |
| sharoon | cedk: i got an error in the calendar object | 20:08 |
|---|
| sharoon | cedk: looks like its not able to serialise datetime object |
|---|
| sharoon | cedk: http://pastie.org/797484 |
|---|
| cedk | sharoon: don't know | 20:10 |
|---|
| -!- LucaSub1(n=LucaSub@host27-174-dynamic.2-87-r.retail.telecomitalia.it) has joined #tryton | 20:15 |
| cedk | sharoon: fill a bug report | 20:19 |
|---|
| sharoon | cedk: ok |
|---|
| -!- LucaSub1(n=LucaSub@host27-174-dynamic.2-87-r.retail.telecomitalia.it) has left #tryton | 20:20 |
| cedk | sharoon: did not type the right email: openalbs.co.in | 20:32 |
|---|
| sharoon | can you reset it for me? |
|---|
| cedk | sharoon: don't know | 20:34 |
|---|
| sharoon | cedk: ok |
|---|
| sharoon | registering again |
|---|
| sharoon | cedk: https://bugs.tryton.org/roundup/issue1404 | 20:37 |
|---|
| -!- cedk(n=ced@gentoo/developer/cedk) has joined #tryton | 20:40 |
| udono | ACTION penlabs, openalbs ... twice changing the company name in a day sounds like turbo business. But openalbs realy sounds interesting http://en.wikipedia.org/wiki/Alb | 20:43 |
|---|
| -!- vengfulsquirrel(n=ian@c-69-181-194-95.hsd1.ca.comcast.net) has joined #tryton | 20:58 |
| sharoon | cedk: udono: yangoon: http://codereview.appspot.com/194113/show | 21:03 |
|---|
| -!- bechamel(n=user@host-85-201-159-186.brutele.be) has joined #tryton | 21:41 |
| -!- juanfer(n=juanfer@190.144.69.234) has joined #tryton | 21:44 |
| -!- vengfulsquirrel(n=ian@c-69-181-194-95.hsd1.ca.comcast.net) has joined #tryton | 22:19 |
| -!- paepke(n=paepke@p4FEB1820.dip0.t-ipconnect.de) has joined #tryton | 22:48 |
| -!- tekknokrat(n=gthieleb@dslb-088-075-237-170.pools.arcor-ip.net) has left #tryton | 23:43 |